In the light of the current COVID-19 pandemic, we are doing everything that we can to reduce disruption to service, and to ensure the safety of our customers and ourselves. Please find below a few changes to service.
Packages travelling by courier for national delivery will be now packed with extra ice, as a precaution. Couriers have warned that medical supplies take precedence, and that due to current high demands on courier services (although not expected) parcels could be occasionally delayed.
As a result courier parcels will only go out on Mondays and Tuesdays….. We will not be sending on Thursdays for the coming weeks, as if these parcels were to get delayed, your food will be spoiled.
Orders received after 9am on Tuesday will not be sent until the following Monday.
We will be increasing our free local delivery service to 3 days, Monday, Tuesday and Thursday.
Please can we kindly ask that you do not answer the door…our drivers will leave your packages safely, to reduce interaction. Also, if you are self-isolating, please let us know in the comments box, so that drivers can take any extra precautions. Our drivers will be using hand sanitiser between destinations.
We have removed the minimum order charge for now, and will review in the coming months.
Online ordering is most efficient for you, as you will be able to see current stock levels. However, we will accept orders by phone (01425 207022), or by email: firstname.lastname@example.org, and you can pay by BACS or by phone.
Payment must be received before goods are delivered. No cash payments will be taken.
The shop is now closed…please order online, by phone or email.
Most suppliers have been in touch with regards to stock levels and demand.
There are currently no concerns regarding the supply of our current brands of food. We will be adding a few new carefully selected lines to offer you alternatives to fresh food, should you wish to keep something else in the cupboard.
Please can we ask that if you haven’t already joined our facebook page, please do so. This is the easiest way of keeping in touch with you all, with any future changes. https://www.facebook.com/greensforhealthypets
We look forward to offering you the best service that we can during these difficult times, and thank you for all your support. You are amazing!
If you have any questions please get in touch: email@example.com.
Rachel, Tami & Jackie.